Purpose
- To inform when and how HIS parents can communicate with the school personnel depending on the cases
- To establish a working environment for HIS faculty and staff in serving all students and parents more effectively
Guidelines
- When to Communicate: In the case of a non-emergency general case, the parent communicates with a faculty/staff member in charge within their working hours, and the person in charge sends the first reply shortly to notify that the inquiry has been received.
- How to Communicate: The parent does not use the faculty/staff member’s personal phone, email, Kakatotalk, SNS etc. but their school phone, school email, or ClassDojo to communicate. However, parents can communicate with dorm staff during the periods of time specified below or with personnel in charge of a field trip, etc. via their personal communication channel with prior agreement with the person.
- How to Communicate and With Whom (See <Appendix> for more details.)
| Situation | Primary communication | (As needed) Secondary communication or in emergency | General inquiry |
| Elementary School (ES) | General: Homeroom teacher (ClassDojo)Class: Subject teacher (ClassDojo or school email) | ES director (school phone or ClassDojo) | ES staff (school phone or email) |
| Middle and High School(MHS) | General: Homeroom teacher (school email)Class: Subject teacher (school email) | MHS Academic director (school phone or email)MHS Student Life director(school phone or email) | MHS staff (school phone or email) |
| Dormitory | Dorm staff (school phone or personal phone – 19:30-21:30 Mon, Thurs) | Dorm director (school phone or personal phone – 19:30-21:30 Mon, Thurs) | Dorm director (school phone or personal phone – 19:30-21:30 Mon, Thurs) |
| Business Office | Staff (school phone or email) | Business director (school phone or email) | |
| Other | Faculty/staff (school phone or email) | Vice principal (school phone or email) |
